I have been using the paid plan for many years and was very happy with it and then in September 2024 the service began to experience multiple issues, files not sending, transfers failing and multiple reports to a terrible customer service. I have now in April 2025 started to have multiple issues and will search for an alternative. Maybe Bending Spoons laying off 70% of the workforce was a terrible idea. A lesson in how to destroy a wonderful product in the search for profit. And the pricing plans are a joke.