Absolutely abysmal service from start to finish, would give them a zero! Missed timeline dates, constant updates on when it would arrive, took 3 weeks to get here and the wrong addressing sent this package to another postal address that the Royal Mail cannot tell us the number to, but confirmed to say it was not our address the package went to but to another UK resident. Because it was a live address, the Royal Mail will not collect this back for us and we have no way but to ask for a refund on this order I made for my wife for Christmas. Waiting for a response from them, and although they say they have 24/7 response times, we have had no response yet to this complete and utter cockup.
