WordPress

3.6
3.6 from 1.4K Reviews and Ratings
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Impossible to do something as basic as…

Impossible to do something as basic as change my phone number with them, I have a new number so all verification codes they're sending to log in are going to a number that doesn't exist. I can only provide a transaction ID (I've never purchased anything from them), activation url (no idea what this is) and two factor authentication code (not helpful when it's been a while since you logged in) to recover my account, I don't have any as it's been 2 years since I accessed the site and there is nowhere to send an email and ask for help. I've lost my entire blog as they've made it impossible to talk to them and find a way just to change my phone number.

1
Date of experience: Jan 30, 2023