So recently I bought a $1600 laptop from HP. I had an issue with the screen constantly turning off. I couldn't figure out what was happening and I build gaming PCs myself. I emailed their customer support and instantly, my ticket got closed without any reason on why it got closed. Right after, I called them because I thought it might be easier to call so my ticket doesn't get closed, they hung up on me without any reason and closed my ticket. I had to contact (call) them the third time before someone actually took my issue seriously. All they told me was to turn my laptop on and troubleshoot the issues, keep in mind I can't go on my computer at the time cause my screen wouldn't turn on. They basically told me that since it WASN'T a hardware failure they couldn't help me or service the computer. I then personally closed the ticket and ended up fixing it by replacing the HALL sensor because IT WAS BROKEN. The support for HP is absolutely atrocious and I will never buy another HP product again.
