I'm paying for the service and still they don't know how to talk. Have some respect for your customers.If I have no idea about the issue, that's why I calling the customer service. This is the reason you need to explain me every single thing, instead of being rude, arrogant. You are not going to die if you'll speak nicely and do your job.Honestly, last time I talked, they were being nice and forcing me to buy the subscripton. And when I have it, they don't have any respect for you.I'm so disappointed!!!