Zara seem to make it as difficult as possible to return items purchased online. I registered my return, and received an email acknowledging this, advising me I would receive an email within a few hours, with my returns label. They also advised the label would be in the returns section of my online account. I have not received an email with the returns label, and the label IS NOT in the returns section either.I used live chat, who told me they would email the returns label to me, it would take up to 24 hours. I have not received any email, and yes, I’ve checked my junk file.I will not be purchasing anything else from Zara, ever.
