Wow, now I am glad that my order, which I've been waiting on for days, didn't go through. The only customer service available is through a chat and they seem almost intentionally unhelpful. I placed an order on their site (which is very poorly set up and difficult to navigate); I entered my payment information, expiration, etc. The payment appeared to go through; I received a delivery estimate for the order, divided into two deliveries. My items were all pictured on the screen and the last 4 digits of my card and other details showed. By all appearances, it was a completed order. But when I never received confirmation, I attempted to contact Zara and that was loads of fun. They kept repeating that they would use my feedback to improve their service. I asked them to please use my feedback to help ME place the order that had not gone through. I explained that the site was not functioning well, or was poorly designed or that perhaps I just was incapable but needed help regardless. Their response is that they could not help me place an order. Then they cut my chat short! I am glad not to be receiving their product.
