Customer service is awful. i have a faulty item so contacted the online live chat and was told i had to go to store. Informed them i cannot get to a store and asked if they could assist online as most brands can. After days of back and forth sending images of my item providing all my purchase details waiting days for my case to be reviewed i got an email to tell me what they said originally to go back to a store. What is the point in that ? So awful they offer no form of help and can’t take into consideration that not all their customers are able to visit physical stores due to various different reasons. Left with a faulty item with no help so so disappointed
