I paid extra to order an item from Zara on a next day delivery service, it did not arrive. No tracking and after multiple live chats they just kept telling me to wait another 48 hours. No offer for at least a refund on the delivery charge. I contacted them after that time and was told to wait again another 48 hours. Same scripted responses. They cut me off twice and like other reviews asked if they could help with anything else!! They lied saying it was with the courier and would be delivered within the 48hrs. I had already contacted yodel and they confirmed otherwise.I am fuming angry, they have my money and i still do not have the item i paid for
