Make sure you create an account before purchasing your items, otherwise they will make you spend hours trying to get a return label, providing no information and making you contact their staff live. They claim to send a link to their returns portal in their emails, but I've reviewed all the emails they sent about my order, and there was no link. The customer service representative then just resent me the email, until I reiterated that NO RETURN LINK EXISTS. The customer rep then generated a return label for me, but this was the most manual process I've ever seen in a UK online store and feels a lot like a scam. Never been more frustrated with a return on any other website. Avoid if you have better things to do in life.
