2 srew-ups in 3 days.First the sympathy card I made came folded crooked, then the mug I designed never showed up at all!!!Thank goodness for Amy [and the customer rep that handed me off to her]...and all the outstanding representatives in Ireland!Amy did all she could. She couldn't get the mug here on time for the event, and the supervisor that helped with the card, Niamh couldn't get it on time for the occasion either, but they were both understanding and professional. Not a perfect ending but a caring one, so both woman deserve 5 Stars.PS: Amy issued a credit for both the card & the mug. We'll done Ladies and thank you.