Similar to the experience reported by others. I contacted them within minutes of an annual renewal explaining that the software is no longer in use (which they can verify) so requesting cancellation and a refund for the 12 months billed in advance which we will not be using. They replied by restating their T&Cs and no pathways forward. For Zoom's reference the conversation was BIL1891075 and the service department member was "Norielyn".
