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Charged for annual subscription I didn't want or know I was going to be charged for!

I needed to use Zoom to connect with a student I am going to tutor. Had to sign up again, which is fine. I used to pay monthly, which is what I thought I'd be doing this time and would have chosen if I was given the opportunity because I don't know how long I'll be tutoring for, but, unknown to me, they charged me for an annual subscription - over $500 - which I certainly didn't know was going to happen and didn't want to have to pay for. No chance of a refund, so they are the ones who profit from this. Really annoyed and will not be using them in the future. Don't recommend them at all. Microsoft Teams or Google Meet would have been a better way to go. Don't use Zoom!

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Date of experience: Apr 10, 2025