I hosted via Eventbrite. The incident involved an unknown participant changing their display name to mine and repeatedly sending recording requests, raising serious concerns about potential unauthorized access or hacking.Upon reporting this issue to Zoom’s support team, I was informed that they had “taken action against the disruptor.” However, when I requested further clarification on what specific actions were taken, they simply closed my ticket without providing any explanation. I attempted to submit another request to gain a better understanding of their security response, but my ticket was closed again without any resolution.My Concerns: 1. Lack of Transparency – Zoom refuses to disclose what actions were taken, leaving me unsure if my account security has been properly addressed. 2. Poor Customer Support – Instead of investigating further or providing detailed assistance, my ticket was closed multiple times without resolution. 3. Potential Security Breach – The fact that an unknown individual was able to impersonate me in my own Zoom meeting and request recording access suggests a possible security vulnerability that Zoom has failed to address properly.Requested Resolution: • A clear explanation of what actions Zoom took against the disruptor. • Assurance that my account has not been compromised and that my security settings are intact. • A review of Zoom’s support response policies to ensure legitimate security concerns are properly investigated rather than dismissed without explanation.I believe Zoom has a responsibility to provide transparency and security assurance to its users, especially when account impersonation and potential hacking attempts occur.
