I, like most of the other negative comments about Zoom Support, found them clueless about our issue and they were never helpful in solving our installation issue at all.First, we get a Tier 1 support rep that tells us to send him a screenshot, then we send him a video of our installation steps, showing him that the Host name was someone we didn't know and couldn't change. Then he redirects us to the support forum and other Zoom documentation. He didn't have a clue how to resolve our issue. For a month, he wasted our time, getting him what he asked for, then he cops out by sending us somewhere else...Zoom documents and forum.I later got an email asking if I wanted upper tier support. I said yes, yet all I got was links to the Zoom forum and documentation. I even stated I would pay for support, but they never responded back.I'm just mad because I paid two months for a Zoom account and in those two months, I never used it or could get Zoom installed correctly. NO SUPPORT!!!Don't ask or pay for Zoom support. They won't help. Maybe the forum can, so I would recommend going there, first.We finally resolved the issue on our own.
