I signed up for the package most suitable for an independent practitioner, which is very basic despite paying a premium price. Amazingly there is no support available, despite this being a basic addition to any reputable product. Basically, Zoom has found a way to make money out of everything. It doesn't say much about a company that doesn't read its reviews to improve its service. Either they are delusional or just flat-out don't care because they are getting money. If you are considering using Zoom I wouldn't bother. Try one of its competitors instead and save yourself money and a headache.
