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After phoning the restaurant to ask…

After phoning the restaurant to ask about order delivery, I was advised to place my order on their website for delivery via, "Delivery shark" (Zoom) ordered placed with an estimate of 45 minutes? One hour passed when i got a phone call asking if i mind waiting up to another 30 minutes? I reluctantly agreed to this, 2 hours passed and still no delivery so i phoned red mango to find out what was going on? And they blamed the delivery driver? Informing me that my food had been my food had been sat ready for almost one hour! I was a bit upset by this, as food thats been sat for a long time under a heat lamp is not good! So i asked to cancel my order? I'm then informed it cant be done & i must contact the delivery company direct :( Even though i ordered through red mangos website? So i did try this but the delivery company were an even bigger nightmare than the restaurant themselves, Cant find your order? Dont know how to issue refunds? etc, etc?

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Date of experience: Jun 05, 2022