Karen Lai

Reviews

Review of flexjobs

good

good, fairly, but site is focused on US market mainly, and I am in Europe, in Serbia...

4
Date of experience: Nov 25, 2024

Review of theweathernetwork

New website is too difficult to…

New website is too difficult to navigate to what was once a couple clicks to get to what you wanted to see. now it's scroll...scroll...scroll...scroll,,,,,,,

1
Date of experience: Jul 21, 2024

Review of mercari

Unhelpful policy, dishonest seller

I ran into a problem of leaving for the weekend while my item was delivered. I opened it “too late” and saw it was the wrong item. Seller originally acted like they were going to remedy the situation, then would not respond. Mercari said that 3 days after the item was delivered, I have no recourse. I have deleted the Mercari app because of this.

1
Date of experience: Feb 10, 2024

Review of intuit

Amazing customer service

Fantastic service and support as always but today casandra was excellent couldn’t have asked for a better support today very patient and was very thorough in helping with my issues today. Was very grateful thank you 👍

5
Date of experience: Sep 26, 2024

Review of Etsy

COMMON THIEVES

Definitely the worst place to buy and definitely to sell. I started selling on Etsy and after a week my account was blocked for some unknown reason that Etsy Support does not want to tell me. I have 200 euros in my account that I cannot withdraw, after contacting Support they claim that they cannot withdraw my money because my account has been blocked (unknown why).

1
Date of experience: Jun 08, 2025

Review of playstation

Can't believe the company is allowed to operate in Europe

Can't believe this company operates in Europe. Bought a game that won't work on my PS4, contacted support but received no actual steps on how to refund my game or make it work on my hardware. The game is unplayable, I even reinstalled my PS4 OS (because support suggested it will be a good idea) and I had to reinstall the other games I had and even after all this steps the game was unplayable. When you ask for refund after all of this, they are suggesting to try steps, that I already tried. Go to other platform or buy your games from other resellers (not from the online store)

1
Date of experience: Aug 24, 2022

Review of bigcommerce

I ordered a t shirt 2 weeks ago …

I ordered a t shirt 2 weeks ago from Beena they set up via this company..my order has still not arrived..I've sent numerous emails which ha ve been ignored...they took my money bit haven't delivered my goods..update ive sent tjis company 55 emails to date requesting my money back but they are still ignoring me. Is there anything you can do as they set up this company via you

1
Date of experience: Oct 19, 2019

Review of viber

I had to stop ALL notifications due to…

I had to stop ALL notifications due to the total annoying pestering most which I think was by the actual company. I only use it because for some reason my family in Greece use it, WhatsApp is much much better. Oh another thing STOP USING THE AMERICAN FLAG TO DENOTE THE ENGLISH LANGUAGE!!

1
Date of experience: Feb 13, 2025

Review of ups

terrible delivery company

terrible delivery service sending delay noticesdo not trust their "expected delivery date"

1
Date of experience: Jun 07, 2025

Review of squarespace

Dishonest Billing — Freelancers Beware

I never leave reviews ever, but this warrants a first — if you are considering SquareSpace, or a designer considering working on a clients site, BEWARE—for the price of a square space account, you can probably find better options and not be locked into a poorly supported product in the long run. Designers, SquareSpace may seem like an enticing solution at first primarily because it's easy for clients to make their own minor edits in the future, but go into it with full awareness of the serious trade-offs.1. If a pre-existing site exists, you cannot coordinate a site re-design without affecting the live pages directly! The SquareSpace help pages tout that you can "preview templates" but for any designer needing to stage mockup pages and changes that require custom CSS, there is no way to create a staging page without creating a new SquareSpace website, which beyond 14 days, will cost the full price of a subscription. 2. If your client has an existing subscription / your client is on legacy billing PAY ATTENTION! - They completely mislead you on the drama required to deactivate one site and activate another. - Say, if you / your client are on the annual plan and have paid for another 5 months of service. When you cancel your old site to prepare to migrate to the new, your pre-paid credit is NULLIFIED. So, in order to get your new site online (or EVEN JUST your OLD site back online) YOU WILL HAVE TO PAY AGAIN STARTING FROM THE DAY OF "RE"ACTIVATION. TL;DR—Activating a new site to replace old? ZERO pre-paid subscription will carry over.- Officially, SquareSpace offers NO REFUNDS on cancelled sites, even if you decide to re-subscribe 2 mins later, they will bill you again, forget about the subscription you've already paid for, you may not recover your previous subscription. You will need to make a request with support (no phone support, as we know) where they'll tell you to "reactivate the old site by upgrading to a new subscription, and we'd then refund the difference"...- If you are on LEGACY BILLING you will be LOCKED OUT OF YOUR PLAN FOREVER. This is standard biz procedure, BUT, if you accidentally cancel one site under the impression that this allows you to activate a new design, then, you're basically screwed. *DESIGNERS BUILDING ON SQUARESPACE FOR CLIENTS BE AWARE OF THIS!!!!!!!*No client will be happy when they find that their long-term recurring expenditure for their website subscription will go up "due to" your new design. ------------Currently, my client's website is offline, and I have no way to re-activating without screwing them out of their legacy billing plan. Rock and a hard place with pretty much non-existent support.

1
Date of experience: Jan 19, 2017

Review of nissanusa

NISSAN ROGUE TRANSMISSION

We noticed our 2009 Rogue was acting sluggish when starting off after stopping and thought it was a problem with the fuel filter or such. Then the RPMs started bouncing around. We finally determined it was the transmission. We contacted Nissan and were informed that since the warranty had just expired, and we were not taking our car to the local Nissan dealer for all its maintenance work including oil changes (so we are not considered Loyal Nissan owners), they would not do anything to help us. We were quoted $4700 with a used casing if we want them to repair it. No thanks. Really liked Nissan until this happened.

1
Date of experience: Dec 28, 2016

Review of fineartamerica

Excessive amounts of spam email

Excessive amounts of spam emailI bought something once. Now I keep getting huge amounts of spam. Unsubscribe doesn't work and sometimes doesn't exist, but I did not consent to these emails in the first place.

1
Date of experience: Dec 09, 2023

Review of bitdefender

A must have for the rest of your life!

No need to buy other than Bitdefender!

5
Date of experience: May 01, 2024

Review of primevideo

love the quick service and the great…

love the quick service and the great return polices

4
Date of experience: Oct 28, 2024

Review of macys

e worst ever

e worst ever . I ordered a purse for Christmas and if I hadn’t looked at my email I would’ve never known that they had canceled my order because they couldn’t identify me .Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_Macy's _SUPPORT_HOTLINE_+1-8-5-5-4.8.5.-'O'407_ Then when I placed it again they got it wrong after three times of trying to get it right they still didn’t. I asked to talk to a manager after holding for a half an hour was told that the manager said that they would have to call me back I knew that wasn’t going to happen so I held even longer. When the manager did get on the phone he told me that the order was already in progress and it couldn’t be canceled I said anything can be canceled . He then said he would cancel it for me and when I asked him his name and employee number he hung up on me just so I would have some kind of reference to this account. He didn’t cancel the order of co

4
Date of experience: Jan 01, 2020

Review of lastpass

Danger, Danger

Works great!, Then turns to CRAP! You have to "WRITE" to the techs' who don't know how to respond to your issue, so the reply with.."Glad we could help you with your issue"?????????They did nothing except reply to my inquires of trouble with... "Glad we could help you with your issue".Product used to logon to your websites automatically using "auto logon". It's cheaper to just write your user ID and password on a piece of paper in front of your computer for all to see. Because the Tech's don't know S**T.

1
Date of experience: Jun 05, 2020

Review of itv

DORMEO NUISANCE NIGHT ADVERTISING

Please Either Preferably Stop Altogether, Or Even GREATLY REDUCE The Itv Now Repetative Nuisance Brainwashing Advertising Of In Particular, The Dormeo Matresses Throughout The Night On Itv Channels. With My Working Hours, I Rely On Watching TV Through The Night, And Would Appreciate It If You Could Pass On My Concerns To Appropriate Executives, Who Will Hopefully Then Act. Thank You

1
Date of experience: Jun 10, 2024

Review of getyourguide

Fab app!

Great app that always has lots of ideas! We use it for every trip we go on and never had any problems. We'll be a forever user of the app :)

5
Date of experience: Apr 14, 2025

Review of eBay

Ebay is not what it used to be..

Ebay is not what it used to be... use other options if possible for your purchases.

1
Date of experience: Jan 30, 2025

Review of dell

I went to dell.com and ordered a…

I went to dell.com and ordered a computer. I got sent tracking information and saw that it went to someone in Maine while my Georgia address was clear as day on the order. I reached out to someone at Dell immediately, they created a case and assured me they'd get back with me in 24 to 48 hours. That did not happen. Six days went by, I called again they created another case and assured that they would get back to me in 24 to 48 hours. Guess what?That did not happen. Another 5 days went by, I called them up and just decided to get a refund at this point. I was put on hold for an hour while they tried to get permission from two departments to give me a refund and then they hung up on me. So then I called again I was on the phone for another hour and 15 minutes and they told me they would expedite a refund. I was told it would take 10 to 15 business days for a refund. How is that expedited? I still have no computer and no refund . While they were very quick to charge my credit card, they have been incredibly slow to refund my money. At this point, I seriously wonder if I will ever get a refund. I will never ever ever order from Dell or purchase any kind of Dell product at all. They are absolutely pathetic, and if you look on the internet there are many other people who have had similar experiences. Stay away from anything Dell!!!!!

1
Date of experience: Feb 06, 2021