Review of booking
Appalling customer service. We booked a property about a month ago and Booking.com has just cancelled it today, the day before because the booking price was wrong (too low which they claimed was an obvious error under their policy). They said they emailed and called me and sent me messges on the app, but I had not received them and had no messages on my page when I logged in. They even sent me a confirmation email this morning to confirm my booking. It was only because I could not get through to the property to confirm check-in that I rang Booking.com for their help. After two lengthy calls and being on hold for ages, I was eventually told that the price was too low (a technical fault their end) and me not receiving comms from them about paying more money for it (also a fault their end), they would not honour the price, and would not compensate me (even as little as £20/30 towards a new very last minute booking) and have now unceremoniously cancelled my booking. We now have no where to stay tomorrow night and although they admitted it was the whole booking error was their website's fault, there was nothing they could do about it and "not policy" to compensate. Had I not called Booking. com this morning to find out when I would receive the checkin in details, we would have unwittingly turned up at the property tomorrow and been turned away ( or presumably charged the additional £170 they wanted). I do not recommend using booking.com and will never use them again. And having a customer service agent repeat the same thing "it's not policy to compensate" is like "computers says no" - he actually thought we deserved compensation but his hands were tied because of his supervisor's stubbornness. Absolutely dreadful. Will book through Expedia or other operators in future.
Review of booking
Review of co
5 months waiting for an order to be delivered. Multiple delivery dates given and all failed. Tried to escalate the issue on several occasions … including being promised a partial refund for the delay caused (5 months… promise … ha .. nothing was refunded). Tried to escalate again today with latest revised promised delivery date … which is exactly 5 months after placing the order… spent 28 minutes on the phone … asking to speak to a manager and was simply stalled then cut off! … Cut off!!! Shocking customer service and whoever leads this part of the company should think about a different career!! Team leadership and customer service clearly isn’t one of their skills!!
Review of lego
Review of creativemarket
Review of bestbuy
Best Buy has the worst customer service I've ever encountered. When they can't figure out a solution they will leave you on hold until you give up. I had an order cancelled by the payment center for fraudulent activities and when I called back to ask to reprocess the order, chat put me on transfer hold for almost 2 hours and it took 46 minutes on the phone to finally hear they can't do it for me. I was repeatedly transferred before finally getting that person who actually had the balls to tell me they can't. Unreal. Never shop bestbuy, they can go the route of circuit city for all I care.
Review of BBC
Firstly I object to Trustpilot forcing me to give this dangerous and despicable bunch of corporate gangsters even 1 starThey only have 1 opinion which they are told to have daily by the Government press officeThey know as most of us do that the COVID nonsense is simply a tool to control the minds of Mr and Mrs averageCruel and in my eyes they are complicit in the Eugenocide that is undeniably taking placeThey will go to jail
Review of agoda
They sell you a package deal, then on the confirmation email, you can see that there is not only no checked in luggage allowed but also NO CARRY ON! And then to add it on, you can only do that with the airline(s) directly, which is a different process with every airline and they don't provide you with the correct ID numbers to even do it. Of course it works out much more expensive after spending ages to add it on which is where they get you!Really, guys, book directly with the airlines and save yourself a lot of hassle! I don't see how it can work well for them either because they have to pay customer support staff to guide you through the big mess they just sold you, wasting everyone's time in the process.
Review of Spotify
Review of preply
I canceled my subscription because Preply banned my favorite tutor, Seungpyo K. without any explanation. He was the reason I looked forward to my lessons, and losing him made me lose interest in the platform altogether. What made it worse was the cold suggestion to just transfer my hours to another tutor, as if tutors are interchangeable. Tutors are not just service providers — they build real bonds with their students and deserve to be treated with fairness and respect. The way this was handled felt dismissive and disrespectful, both to him and to me as a student. I never got to say goodbye to him and propably never see him again. I won’t be using Preply again in the future.
Review of americanexpress
Been with Amex for over 5 years now. I have always found that their customer service is way beyond any other company in the service sector. If you have a problem they own it , and deal with it, and resolve it there and then, just one call, unlike most companies that don’t particularly care and pass you from pillar to post. Highly recommend, best decision I ever made was getting an AMEX
Review of vrbo
Review of vrbo
worst website I booked a Hotel ever.As I arrived at the Hotel, no reservation. I contacted Vrbo, were Hotel was booked and my credir card was charged, but all I received after many and different ways of tryinf to contact them, was an KI answer saying " contact the hotel", The Hotel said, there isno booking and no room available and they did not charge my credit card. My bank said, it was a secured and non refundable acction. My money was lost and I had no reservation. Never book here on Vrbo something else again!
Review of twilio
Everything was going well with Twilio for a while. We put in a support request to transfer a phone number from 1 account to another - A support member then accidentally deleted our account, then apologised but informed us it was impossible to restore the account.I have clients paying me for call tracking and call recordings, which Twilio screwed up. The support were very unhelpful in this aspect, telling me I should just download all of the MP3 files because they aren't sure how long it will be until their system removes them, I told them my system that was built around Twilio didn't have that capability, but apparently that was my problem, not theirs.I made a new account and had the numbers eventually recovered, but not the recordings etc, they are stuck under the old account where I'm informed they should stay. The cost of this was me working late multiple nights and missing my weekend, missing dinner at home, and almost $1000 in payments to a developer to work overtime making changes to our system to connect with new Twilio account whilst still loading recordings from the old account, missing friends birthday celebrations and dinner.I'm down a few evenings and $1K, but not to worry, they gave me $100 in call credit to make up for something which was 100% their screw up.I'll use them because I don't want to move over to a new system just yet, but my recommendations to friends and others in the industry, of which there were many,.have completely stopped.Use Twilio if you want something cheap and sort of works, but for anything mission critical, I would build with another platform.
Review of mindbodyonline
Review of mailerlite
Review of mailerlite
Review of sephora
Review of sage
I have used various Accounting packages over the years but always come back to recommending Sage. I find it intuitive and the processes just make sense. Sage has all the modules you could possibly need, from straight forward accounting to manufacture with bills of materials.The support is second to none and the webinars are absolutely worth the watch, you can either refresh skills or learn new processes.
Review of edx
