Susana Cano

Reviews

Review of bitwarden

Relevant, prompt, and exactly correct support

We have a family plan and lost track of which user 'owned' the organization. Turns out we were not paying attention to the nine dots in the top right corner so weren't switching to the admin console and could not figure out who owned the orgainzation. Help was kind and complete in making sure there was nothing else causing a problem.

5
Date of experience: Apr 29, 2024

Review of activecampaign

Customer service is terrible

Customer service is terrible. I have had automations working for months and all of a sudden they return a 403 error. Apparently I need to upgrade my account to have this feature, but it's been functional for months. When I ask, they are silent.

1
Date of experience: Nov 20, 2024

Review of xe

Very helpful

Very helpful! Thank you for the quick response.

5
Date of experience: May 15, 2025

Review of xe

Went smoothly and as expected

No Body

5
Date of experience: Jun 18, 2025

Review of wpforms

The technician got involved and helped…

The technician got involved and helped me a lot; with his help, I found the solution in the right direction.

4
Date of experience: Jan 30, 2025

Review of themeforest

best marketplace for themes

No Body

5
Date of experience: Oct 02, 2023

Review of teepublic

Quality Hat on time

Quality Hat on time

5
Date of experience: Jun 10, 2025

Review of sage

Excellent and user friendly

No Body

5
Date of experience: May 04, 2023

Review of lowes

Special ordered 13 buckets of driveway…

Special ordered 13 buckets of driveway sealer. Only 12 showed up at the store. Said they couldn’t ship another one had to refund and start over to get me one bucket they messed up on. I just got my refund and left.Will think twice about a bull order and pickup.

1
Date of experience: Jun 15, 2024

Review of lowes

Lowe's does not back up their products

I bought a Media Freezer less that two weeks ago. Placed my own temperature monitor inside. The temperature fluctuates from -3 to 30+ F, the alarms go off, etc. I notified Lowe's, they said they would send someone out to fix or see if it needs to be replaced. I set up a time and date (8 hr window). The service person came, looked at and said it needs to be replaced. I called Lowe's and now they tell me another person from Media (which I have to call and set up another time and date) needs to come out to see if it can be fixed or replaced. Not sure why they didn't send them out the first time. So the freezer, which I bought new, not on sale, will not be working for another week and then not sure how long it will take to get it replaced? I would never buy an appliance from them again. I have spent thousands of dollars at Lowe's over the years, I suggest doing business with Home Depot

1
Date of experience: Aug 07, 2024

Review of intuit

Very helpful and patient support…

Very helpful and patient support representative. Took the time to understand my issue which was resolved in a xx professionaland speedy manner.

5
Date of experience: Oct 02, 2024

Review of dynadot

I decided to register a domain name…

I decided to register a domain name with you after seeing your appraisal of $24,780. After listing it on auction the appraisal came up at $296. I messaged Dynadot on X and responded to a Todd Han post with no responses.

1
Date of experience: Jan 02, 2025

Review of uniqlo

Wrong item received and no response from Customer Service

Bought from Uniqlo UK , they've sent me the wrong products, I've used their contact form twice to get a replacement and have the wrong items returned, and have been waiting a response for over 3 days now. Sad. Not even an acknowledgement of my request. Poor customer experience.

1
Date of experience: Dec 22, 2021

Review of thumbtack

Thumbtack provides little means to communicate…

You provide little means to communicate with your team. This is a reflection on thumbtack not the project contractor. I reviewed the job right after it was completed yet continue to get requests to review the project. The emails from thumbtack provide no mechanism to respond to them.

1
Date of experience: Mar 22, 2024

Review of thumbtack

Slimy shady company, will not honor guarantees

Refuses to honor their own trust and safety 'property damage guarantee' and won't even honor the slimy forced arbitration they embed in the terms and conditions. A shady company just stay far away

1
Date of experience: Jun 01, 2024

Review of squareup

Excellente

No Body

5
Date of experience: Apr 07, 2025

Review of kayak

Very quick very easy!

No Body

5
Date of experience: Jan 05, 2019

Review of barnesandnoble

Ordered 3 books to be delivered to two…

Ordered 3 books to be delivered to two different locations; everything arrived in good shape and on time.

5
Date of experience: Mar 29, 2022

Review of Zoom

Switching my organisation to Zoom was a horrible mistake

They have the worst customer support I have ever seen. They don't know their own products, and have given me twice instructions to follow that resulted in us loosing money. I'm stuck with them for now as I paid a yearly plan, but I will switch as soon as I can.

1
Date of experience: Mar 04, 2025

Review of outlook

If I could give a zero I would

If I could give a zero I would. One of the most reliable email service has turned into a maze of loops that you simply have to be Houdini to get out of. This update is 'pants' to put it very mildly!

1
Date of experience: Jul 28, 2024