Review Time
Be warned, look at all all the reviews and this one! canva like to rob people and makes it extremely difficult to cancel your subscription. I followed all the steps they provided, and I still can’t get it cancelled. I have emailed them twice, requesting immediate cancellation, but I have received no response. And 4 days later they charge me again, I no longer require their services, and I won’t be using them again in the future unless they sort this out, It’s borderline pathetic how a company as big as Canva seems determined to steal money and take advantage of customers whenever possible.You should be ashamed of yourselves! This is one of the worst companies I’ve ever dealt with. I’ll say it one last time CANCEL MY MEMBERSHIP AND REFUND THE MONEY OWED. Two months, If you want to keep playing games, I’ll just initiate a chargeback for every single payment made.Sort this out, and I may consider removing this review. Terrible experience!
Good if you need to do some basic stuff without paying money but it is expensive for what it is if you try the pro plan. After your trial expires, nothing much left. Also I was not getting reminder mails to cancel my free trial so I forgot and got charged. Thankfully the support was very well and issued a full refund.
Can not fault them. First time using this website. I placed an order on 31st December and arrived 6th January. I made a mistake (first time printing business cards) I used the site to leave a message today. Had a reply withing a few hours from a lovely woman called Joanna. I was able to have the issue fixed and reprint the order. She was honestly amazing. Will be back!
I had a pro account but wasn't using it much and decided to cancel. Instead, got offered to pause it in case I change my mind.I paused the account for a few months, but missed their email reminder that it was ending. It was linked to my spare card that doesn't have much money on it. Since then, they keep on trying to charge the card (luckily there is no overdraft on it) and I keep on attempting to cancel the plan every single time. It keeps on confirming that it was done, only to do the same thing next day.This is incredibly frustrating. I'm not even using the account anymore (and have not used any of the premium templates for over 3 months now) but they just keep attempting to charge my card daily. And I keep on cancelling the plan daily. At this point it feels like bullying. Why pretend to have the 'cancel plan' option, if it is impossible to cancel?
I’m incredibly disappointed in my experience with Canva’s support team.On January 1st, I logged in to design my yearly binder cover and vision board when I received a pop-up offering me a 14-day free trial. I accepted the offer, but the system glitched, claiming there was an error and instructing me to contact support.What followed was a frustrating three-day ordeal. Despite providing screenshots as proof, Canva support refused to believe me, claiming the trial must have been linked to a different account (it wasn’t). Instead of honoring the offer that their system presented to me, they repeatedly asked for more information, wasting my time with no resolution.Today, when I logged back in, the system finally corrected itself, asking me to confirm the free trial for my account. It allowed me access—just like it should have in the first place.This entire experience left me feeling like Canva’s goal was to make the process so stressful and time-consuming that I would give up rather than fight for what was offered. I didn’t seek out this trial—it was presented to me when I logged in, yet Canva refused to take responsibility for the issue their system caused.
Being overcharged by 100% with no acess signed up with 1 account and added an email for invices to be sent to and have been charged twice a month for nearly 12 months 2 different prices with no access when found out they just keep asking for the same information by different people which is a tatic used so you will just give up trying if there was a minus 5 stars they would get that
One star too much!! What a disgrace of a platform! Quick to take money but the items purchased not fit for purpose. Purchase products don’t come as you buy it. You cannot contact anyone either. Be careful on canva. No option to get a refund either. What you receive on email is not what is showing on canva. Very disappointing
You will think Canva is great until all of your projects disappear. All of my business cards and fliers - gone. My Christmas cards and personal designs - gone. THINK REALLY HARD. There is no Customer Service phone number. There is no way to get your work back, and you have to fight through your credit card to get your money back. Many users are having the same experience. I would give Canva zero stars if it was an option.
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Canva is an Australian multinational proprietary software company that provides an online graphic design platform. Launched in 2013, it offers an intuitive drag-and-drop interface with a vast library of templates, stock photos, fonts, and design elements, making it accessible for both beginners and professionals. Users can create a wide range of visual content, including social media graphics, presentations, posters, videos, and marketing materials, with features like AI-powered tools and collaboration capabilities
