Review Time
I've received terrible service from the Jotform support team. Currently I am:- Paying for a service that I can't use- Because I can't access my account- Having gone around in circles with support- Having them upgraded my ticket to 'priority', but waited 2 and a half weeks with no resolution (and not an end in sight)- Wasting my time in follow up and stalling our progressI have basically accepted that all the forms I created have now been lost (about 10 forms, each with 100 or so fields), and that I must start again from scratch. AVOID AVOID AVOID. Especially if you think you will need support. ------------------------------------------------------UPDATE: Apparently being unable to login to my account or create forms *doesn't warrant a refund or pause in subscription*------------------------------------------------------UPDATE 2: Problems aren't resolved yet, but they have refunded the initial payment (awaiting to see if the subscription is cancelled/paused too).------------------------------------------------------UPDATE 3: Over a month has passed, and I have not heard from Jotform again since they said that they marked it as a priority with their developers two weeks ago.
Our company has recently began using Jotform, the only downside is not using this sooner! It makes everything so much easier, professional and just overall we are really enjoying this service. We have a few staff in the office who are not very tech friendly and they are all really enjoying it too! Definitely user friendly.
Unhelpful, features don't work for paid plan, they cannot fix it and want me to pay more for enterprise. Joke! Speaking to Nina and also just getting told that I need enterprise. Why should I pay more when I already paid and it does not properly work and you cannot even find a fix?! Unbelievable.Update: I’ve opened cases, your support is useless. You have my phone number. if you really want to provide a resolution, give me a call!
Jotform is a versatile online form builder that makes it easy to create, customize, and manage forms for various purposes, from collecting customer feedback to processing payments. With its drag-and-drop interface, integrations, and automation features, it’s a great tool for businesses, educators, nonprofits, and individuals.✅ Pros:Easy-to-Use Interface – The drag-and-drop builder makes form creation simple, even for beginners.Highly Customizable – Offers tons of templates, themes, and advanced form fields.Automation & Integrations – Connects with apps like Google Drive, Slack, PayPal, and Stripe.Payment Processing – Supports online payments without needing extra coding.Approval Workflows – Helps automate business processes, reducing manual work.Responsive & Mobile-Friendly – Forms look great on any device.❌ Cons:Limited Free Plan – Free users get a low submission cap and Jotform branding.Pricing Can Be Expensive – Higher-tier plans may be costly for small businesses.Can Be Overwhelming at First – The vast number of features might take time to explore.Occasional Form Load Speed Issues – Large or complex forms can load slowly.Final Verdict:Jotform is an excellent tool for businesses and individuals who need a flexible and powerful form builder. While the free plan has limitations, the platform’s ease of use, automation, and integration capabilities make it worth considering for anyone looking to streamline data collection and workflows.
Jotform has been incredibly easy to use and highly beneficial for our small business, especially for short-term needs. The platform is user-friendly for both our company and our customers. Features like automatic invoice and email sending, tables, and finance summaries have made our operations faster but still accurate, making everything more very efficient. The automatic reporting tools have been the most helpful in managing our finances and keeping track of important data. My small short-term company and I highly recommend it to other small businesses looking for a reliable form builder and automation tool.
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