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We spent 10 days over the Easter holidays at the Four Seasons in Mahé. The bay and beach were very beautiful and scenic, the Marine Biologist Pip was excellent (highly recommended), and the Creole staff was very kind and always smiling. However, the management team was absolutely incompetent and incapable of running a super-luxury resort priced at 4,000 euros per night—more akin to a three-star hotel. Here’s what happened:Activities: There’s a weekly program of available activities, but unfortunately, for the “catch and release” activity, both boats were out of order for most of our stay, due to an “outside vendor” who failed to repair them in time. A resort of this level should have internal maintenance for these kinds of issues—otherwise, it fails to meet its guests’ expectations.Housekeeping: Although we had requested the service at a specific time, housekeeping staff would show up whenever they wanted, and on several occasions we returned to the room while it was still being cleaned. There seems to be no communication between housekeeping and management—maybe they outsource housekeeping as well?Room/Villa: While the above might be forgivable with an apology, what happened with our room was unacceptable: we were unable to use our villa for several hours because the air conditioning stopped working, and they had to contact an “outside vendor.” These things can happen, but the issue was that the manager only appeared at the very end. They were not proactive in addressing the problem—we had to go to the beach and wait, hoping they would manage to fix the AC, well into the evening.When it got dark and we were still waiting on the beach with no update, the manager finally showed up, telling me that until ten minutes prior, he hadn’t even been aware of the issue. He also didn’t know how the repair was progressing or whether he had a room immediately available—meanwhile, we were the only ones left on the beach in the dark!After another half-hour of complaints (when one should be relaxing on vacation, not getting upset), the manager finally offered us an alternative room. So, instead of going to dinner, we went to our room to pack up. Just as we were nearly finished packing, we were informed that the AC was now working again… In short, we wasted half a day (including Easter Sunday!) dealing with complaints and various service failures.
Visited today, £14 for a kids drink and £25 for an adult cocktail, sat in the terrace and noticed mice running around. Not what you expect for a five star hotel. Felt dirty and itchy, just quickly wanted to leave. Upon paying noticed one of the mice on the chair I was just sitting on. Waiter said “oh well, we are close to hyde park” extremely dissapointed and wont be back. Could have been sitting on micre droppings and we had children that found it repulsive. Oh and the massive square ice cube is cute but not impressive, it just waters the cocktail down super quick. Felt like I was drinking water. This was Four Seasons London hotel.
This could very well be the best hotel in the world, placed in the big and busy moroccan city of Casablanca. Beautiful decor, spacious and comfortable rooms, nice facilities, excellent food, astronomical service level with a smaller army of friendly people who take real interest in you as a person and go the extra mile to assure you the best stay possible. Yes, you get to pay for your stay, and price-wise we are in the higher end, but you get full value for money, and – unusually in this kind of places – the atmosphere is far from snobbish. That the city of Casablanca is more of a decayed myth than an actual, magical experience is another story. You get far more beauty and medieval magic in Marrakech, but you cannot blame The Four Seasons Hotel Casablanca for that.
Four season Hotel Switzerland is a classic spot. The superior room is their standard level and it was lovely. Everything was very neat and clean. The bed was comfortable. Pillows were good, but maybe could be a little better. Bathroom was very clean with a dual faucet shower that included a rain style fixture and a wand. Ventilation was excellent. There’s a cool tablet in the room that is nice for seeing hotel information, your folio, checking out. The tablet has a camera on both sides. I’m sure they do their best to secure it from being hacked, but here’s a fair warning to think about it. The TV worked well. The view was excellent. The staff made this hotel extra special. Their service was excellent. The door man, bellhop, front desk, room service staff that offered evening complimentary items and the bar tender at the Rowes Wharf bar within the hotel. The location is great on the water and is situated between the leather district and financial district and close to the north end. I would highly recommend them.
As a large family group we stay in Vilamoura every year but yet never stayed at Four Seasons Hotel. Decided to visit hotel for a afternoon drink and to book tables for Brazilian themed meal evening. This would have given us the opportunity to decide if the hotel was suitable for our family holiday in 2024. We arrived in an empty bar / lounge area only to be told upon ordering our drinks that this would not be possible nor would booking for evening meal by the Hotel Manager as we were not residents. This was due to the fact the Hotel was unable to facilitate the payment as advised by the bar staff so with that we up and left the Hotel. Overall an extremely bad decision by Four Seasons as we have now booked our 2024 holiday at the Hilton Hotel for 6 rooms for 10 nights. This ridiculous decision has cost Four Seasons in excess of £20,000. Cannot believe that in this day and age a payment cannot be taken and the company is happy to turn away business. The Hilton Hotel were very happy to be of assistance.
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