Review Time
A symphony in incompetence. This is supposed to be a 5 star experience but the spa bungled my wife’s reservation twice—once because she wanted a female therapist and they were trying to force her to accept a man, the second time cancelling with 10 minutes notice. In the meantime small children were shrieking on the grounds during sunset and the staff did nothing to stop it.
Booked a room in Moscow in January, Covid hit we could not go, then the war broke out and the hotel would not refund our money. Said they would provide a credit, the hotel was under the Four Seasons Flag. I wrote corporate, they said too bad - we only give service if you are in the hotel, but we are great at taking a few thousand dollars from you and not providing any service. My opinion of Four Seasons is now scumbag thiefs. Oh, Five Star scumbag thiefs. Yeah, no more Four Seasons in Moscow - I cannot make this up!
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