I'm a small business owner and have been using Loom for a few days now to make training videos for my staff. I like the program itself - my problem is that the upgrade button doesn't work and just keeps sending you to a contact page for sales, which I have now filled in 3 times and noone has got back to me in days. Is that what the CEO wants? I'm now going to use a competitor soz. I wish the sales team best of luck in their performance reviews.