org

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Paid for 12 months only got 9

Pay for 12 months - only get 9. We joined in July on a trip to Fountain Abbey, thinking the membership would be good value considering we travel a lot and can visit a lot of properties. We were told we’d get an email which we could use to confirm membership until our cards came through. Unfortunately, we received nothing until October (not even an email confirmation), at which point we were sent membership cards but no members handbook, parking permits or any other details. We are STILL waiting for a full membership pack which will allow us to access the benefits of our membership. If you are considering membership, I’d only recommend it if you are happy with the price for 9 months (as you’ll have to wait until the trust sends you your card or an email to be able to actually use and it seems to take them a quarter of a year on average to do this) and if you don’t mind not having access to any other benefits (eg handbook and parking) until the trust decides to share those benefits with you.

2
Date of experience: Oct 17, 2023