In march this year my mother signed me up for National trust membership. She was assured the pack would arrive in less than a month which was just in time for my Birthday April 3rd.Nothing has ever arrived. Both herself and I have emailed and called with nothing ever arriving or a refund being given. I’d like to understand how to escalate this for a full refund. Phone calls and emails are full of empty words so hoping maybe this will get the right persons attention.
