I sent an e mail complaint to the National Trust on the 26 July 2023 following a visit to Wimpole Hall , Cambridgeshire. We were charged full price but upon going to view the house , was told the entire downstairs was shut . We should have been informed of that before our money was taken , not afterwards. Certainly misrepresentation and feeling somewhat ‘ripped off ‘ . Parts of the gardens were also shabby . I received an automated response to my complaint saying my number is CASE-00313154 and I will receive a response shortly . After waiting 6 weeks nothing . Tried calling , can’t get through just hanging on and on . No wonder there are so many negative reviews about NT on this site ( nearly 80% ) ; has anyone at NT actually noticed this ? I would like a proper response to my complaint but don’t hold out much hope . How the NT expect loyal and regular visitors to their properties when they don’t treat patrons with any degree of respect , is beyond me . After this experience we will visit private homes , not NT , they don’t deserve our time and money.
