I went to the national trust restaurant on the white cliffs at Dover. My Daughter and I had a bakewell slice each. Both slices were horrible, with very little taste. What taste there was seemed very 'plasticky' and neither of us ate them. I took them back to the counter to tell the staff. The manager was called and all he seemed to care about was making excuses for the product and saying that it was very popular. He then said he would bring the refund to our table. After 15 minutes we were ready to go; no refund so my Daughter went to get it. She was told that the manager was on a break and they had to phone him to authorise the payment. They then refunded the cost of one cake so I had to go and get the rest. I realise that things can go wrong but the manager's priority should have been customer satisfaction and not excuses.I would like to add that the counter staff were lovely.
