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Great national asset, only let down by its management.

I am sad that this has to be said about the National Trust, but I too cancelled my membership after many years. Here is why. We have (or had) a joint Membership and visited the estates several times a week, and enjoyed it very much. Then came the reaction to a coronavirus, which closed everything down. Unlike most membership institutions, they could have froze the membership or extended, but no. Then their over conservative approach to opening some estates which measure (local to me) 1000 acres. No cafes no shop despite most of U.K. getting back to work. A booking system which is pitiful and always sold out. I hear they are prioritising non-members over members. Presumably to bring in more cash. We cancelled our membership, and the gift membership we bought our daughter is useless. The management team should be removed and replaced with a team who are capable of running national assets for its members and the population. Wake up, and open up. Otherwise the slide into the doldrums is upon you. PS would you like me to run it for you.

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Date of experience: Aug 16, 2020