As a national trust member, our first years membership is about to expire. We wanted to renew and a couple of months ago I read that they were not offering refunds or membership extensions for the period of closure, around 3 months but would offer a 25% discount on renewal. We received our renewal email today and no such discount is now included. It is appalling to treat members in this way, along with your terrible online booking system that gives no priority to current members. They are a money grabbing poorly run organisation and as a result we will NOT be renewing our membership!
