Like others, I waited nearly three hours today to get tickets. I didn't get the time I wanted, but I did get an hour later! The Eventbrite system is hideous and gives no idea how long you might be waiting. While waiting I decided to drop an email to every National Trust email address I could find, including the director general herself, expressing my annoyance. To their credit, and to my surprise, I got a reply within an hour from a very courteous chap, apologising and explaining the situation. He explained that with nearly 6 million members and only 100,000 spaces the demand is through the roof. He acknowledged that the booking system isn't ideal, and doesn't usually handle this many people, they are working on a better solution but this won't happen overnight. Apparently they will be increasing the numbers allowed in once they are confident it is safe to do so, and will be opening more and more places over the coming weeks so the booking issue should improve. The message was essentially ""sorry, we know it's a bit rubbish for you and we're working on that, but it'll calm down, hang in there, thanks for your support."Well played that man, I'm impressed by your honesty, politeness and integrity. I only hope he is a fair reflection of all National Trust staff. For others complaining on here, I fully understand why. As a side note, apparently bookings go live at midnight so set your alarm clocks next week!
