Review Time
I strongly advise against using Jotform. My experience has been nothing short of infuriating. I’ve reached out three times for help, and not once have I received a proper response from a human being.They rely on an “AI” agent that is completely useless, it doesn’t resolve anything and feels like a barrier rather than support. Despite being charged twice for an upgrade, the upgrade itself isn’t even active. I’ve been trying for five days to speak to someone, get a refund, and access the forms I paid for, but all I get is the same broken AI loop.This is one of the worst customer service experiences I’ve ever had. Steer well clear.
Buggy, glitchy, unreliable and only has AI customer service. this company can get bentRe: your update. It took days for the issue to be resolved with NO way to contact a human in the middle of an important period for me to be collecting data. I removed the files causing it to be over limit BEFORE reaching out to try and get help but was unable to get past your dumb crappy AI bot. Which, btw it even told me to contact you because it said it was a glitch in YOUR system. This review is because of how hard it was to get help and the fact that you are relying on unethical and incapable AI to do customer service. NEWS FLASH NO ONE WANTS AI.
As a member of a homeowners association (HOA) administration team, finding the right tools to streamline communication, manage submissions, and collect resident feedback is critical. After implementing Jotform, we've experienced a noticeable improvement in efficiency and member engagement.Jotform has proven to be an invaluable asset for our HOA operations. Its user-friendly interface makes it incredibly easy to create forms for a wide range of purposes like amenity reservation forms, community surveys, and even novelty contests and promos. We no longer rely on messy paper forms or long email chains to gather information from residents.One of the standout features is the ability to automate workflows and track submissions in real time. With conditional logic, we can ensure that each form dynamically adjusts to collect exactly the right information based on user responses, minimizing confusion and unnecessary back-and-forth. Forms integrated with cloud storage and email systems makes recordkeeping seamless.From a board perspective, having a centralized dashboard to review responses, generate reports, and collaborate on response action has significantly improved our internal operations. In short, Jotform is a modern solution that fits perfectly into the administrative needs of our HOA. It's affordable, scalable, and incredibly practical. We highly recommend it to any individual, enterprise or community looking to enhance organization, communication, and customer satisfaction.
The free account where you can make 5 forms for free for my dog boarding business has really helped me with my paperwork, it's simple to use for people that aren't tech savvy and free which is great for a new business start up
If you love paying for services you can't use, Jotform is a dream come true!Looking for a tech support experience that really teaches you patience? Look no further than Jotform. I submitted a support request over nearly 4 weeks ago—yes, weeks—because I can't change my password, can't delete my account, and basically can't do anything that makes me feel like I'm in control of the service I'm paying for. But hey, at least they’re consistent in one thing: saying “thank you for your patience” while doing absolutely nothing.If you're evaluating form solutions for your business and wondering whether Jotform is reliable, here’s a tip: if you don’t mind spending money each month while being completely out of business, then this is absolutely the company for you.The silver lining? I’ve had plenty of time to reevaluate all my other life choices while waiting. Thanks, Jotform!
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