Miguelangel Rockwell

Reviews

Review of routledge

Worst online purchase experience ever

1. Ordered from EU, 9% import tax directly charged to credit card, even though it was not mentioned in the order. But I guess it's OK.2. Waited for a month, no delivery, no contact, nothing. Sent an email to ask for the status and got a reply 5 days later from Hachette UK, who is in charge of distribution and CS for Taylor & Francis I guess, that it was deemed undeliverable and returned to their warehouse. And nobody thought to inform me?3. I was offered a refund or a redelivery. Would not get the import tax refunded, so I opted for a redelivery. I was about to move soon, so asked to change the delivery address. Got a reply pretty quickly that the replacement order was raised. At no point did they inform me that I would be taxed again for the redelivery.4. I asked if the redelivery could be tracked. Got a confused reply 5 days later then another 10 days of emailing back and forth to sort it out.5. Redelivery by UPS. Again no delivery, no contact, nothing. In the tracking system, UPS said I was not home, even though I was waiting for them.6. Went to the pick-up point, I was asked to pay another 21% of import tax. I asked Hachette why it was not the tax rate for books. They replied 6 days later that they were not aware of it.7. At this point I was absolutely sure that if I were to ask for a refund again, I would still need to pay for the 21% of import tax and I just wanted this episode to end. So I gave in and paid the tax again to collect the package. Found out the address was still the old one even though they asked me twice for my new address.Should have just gone with amazon.

1
Date of experience: May 07, 2022

Review of live

Microsoft is just a brutal company really.

Honestly there has been few things in my life more infuriating that outlook. I am locked from my own account because I logged in from a different computer. I no longer have the cell phone number I used 6 years ago for verification so I can't use that to recover it. They ask for account details to recover it, I give the exact pinpoint details just to be told "not enough details". I don't even care about emails its the fact that as a result I no longer have access to many other accounts. For example, I cannot even play GTA 5 anymore, like at all. I love how we move forward with technology yet some companies have decided the stone age is a good time to revert to. Final note: trying very hard to keep this rated E for everyone but I would never in my life recommend anyone create an outlook account ever. If something goes wrong suddenly you will find there is less than zero help to be found and you can lose anything associated with the account.

1
Date of experience: Aug 17, 2019

Review of foursquare

Must love for a checkin

I love being able to check in. I find Foursquare very easy to use, and provides me suggestions, and feels like it knows me each time I use it. It makes recommendations, provides badges, and makes you feel good about going out. Have found it useful, and valuable. It's improved so much over the past few years.

5
Date of experience: Apr 10, 2014

Review of chase

Had a business account with Chase and a…

Had a business account with Chase and a customer filed fraud with they're company to avoid payment. Payment was made and 1 to 2 weeks later I get a chargeback against my company. Chase protocol was to investigate. Never happened never updated just passed around with no real answers to resolve matter. They are poor with follow ups.

1
Date of experience: Aug 27, 2024

Review of barnesandnoble

Great selection of books offered at…

Great selection of books offered at reasonable prices for all ages and interests.

5
Date of experience: Apr 28, 2022

Review of co

Same as everyone else's complaint

Same as everyone else's complaint, so difficult to cancel subscription

1
Date of experience: Apr 01, 2021

Review of squarespace

Absolutely terrible customer service

Absolutely terrible customer service! After Google Domains sold my domains to Squarespace, I've had nothing but problems. Their support is unresponsive and painfully slow. Email support takes forever, and when you finally do get a response, you have to explain the issue multiple times before they even begin to understand it. The chat support bot is completely useless and never connects you to a human. I am moving all of my domains away from Squarespace as quickly as possible. I want nothing to do with this company.

1
Date of experience: Jul 04, 2024

Review of outlook

Great case amazing

No Body

5
Date of experience: Sep 11, 2020

Review of mega

It took them some time to get back to…

It took them some time to get back to me; however, my question was accurately and professionally answered. Thank you.

5
Date of experience: Dec 09, 2021

Review of duolingo

Fun but don't assume it's free

Learning Welsh with Duolingo was going well until the Obsidian League ( the penultimate league). As Duo was supposed to be free I didn't have a paid subscription. You are bombarded with ads to take out a super duo subscription at this level but it would be better to tell people they would have to pay to go further rather than make it impossible to use their keyboard- certain letters would stop working so it was impossible to complete an exercise and move forward. A rather underhand way of saying Duolingo isn't free! I always thought if I'd made good progress I should subscribe but don't appreciate the blocking.

2
Date of experience: Aug 27, 2023

Review of co

The new website is so bad and I am that…

The new website is so bad and I am that angry I will no longer buy the printed edition as well. Let's all boycott it and see how long they survive!!

1
Date of experience: Nov 16, 2019

Review of crocs

The customer service is absolutely…

The customer service is absolutely terrible. I was trying to return an item but the label they had sent was too small for the post office to scan.The advisors on the live chat are super rude. They didn’t help at all, one of them told me to pay for my return (even though returns are free) and both advisors that I spoke to ended the chat because they didn’t want to help. They are super rude, I would never ever purchase anything from crocs ever again.

1
Date of experience: Jan 02, 2024

Review of webflow

Don't use the 2FA!

Don't use the 2FA they make it so difficult to log back in you cannot access your account. Asking very difficult questions and then close the support before its resolved.

1
Date of experience: Jun 24, 2024

Review of primevideo

Paying for a subscription and now…

Paying for a subscription and now they’re filling everything with adverts coming full circle back to television and the entire reason I started paying for prime was i don’t want to watch adverts every 5 minutes. Oh but you can pay moreeeee money on top of your subscription to stop this when does it end.

1
Date of experience: Dec 17, 2023

Review of macys

Wow!

Wow!! I hate to repeat the same thing as everyone else but... I ordered on 12/3 it was supposed to be shipped on 12/9 and a delivery date for 12/16! I talked to them 12/19 they told me they were reshipping it and I would receive it within 3 days! I called today and they told me it’s out of stock and I will receive my credits in 7-10 business days! What a freaking joke! Never again!

1
Date of experience: Dec 23, 2020

Review of ibm

I would give NEGATIVE stars if I could!

I would give NEGATIVE stars if I could!They were not only rude on the phone saying "just google what you are asking, its pretty simple" after I was asking advice if there was anything I could do to extend a trial, so I am able to finish school (due to the quarantine). They told me unless I am either a business or buying the program they can't do anything for me. I asked to be transferred to a manager, so I could ask if there was anything the company can do even if it meant sponsoring me to a paid version for one month or even getting a discount, so I could afford this extremely expensive SPSS, and I got even ruder remarks and when I confronted the woman for being rude all I am asking for is help she hung up on me. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!This experience left me in tears after the phone call. They have absolutely terrible customer service and don't care about you unless you even with all that is happening in the world right now. It's upsetting to see a business run this way.

1
Date of experience: Mar 25, 2020

Review of crocoblock

It is the best support I know in the WordPress Wrod

It is the best support I know in the Wordpress world. Rarely is the time that my doubts are not resolved. Actually, they have always fixed my problem.

5
Date of experience: Apr 13, 2021

Review of bankrate

Very easy to locate a good mortgage…

Very easy to locate a good mortgage lender

5
Date of experience: Apr 08, 2025

Review of myheritage

Great response

Meir was extremely helpful and successfully resolved an issue I had with my subscription charges

5
Date of experience: Jun 17, 2025

Review of myheritage

Great response

Meir was extremely helpful and successfully resolved an issue I had with my subscription charges

5
Date of experience: Jun 17, 2025