Canva

2.6
2.6 from 693 Reviews and Ratings
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Average Rating

2.6

/
5

693 Reviews

5 Star
28%
4 Star
9%
3 Star
5%
2 Star
9%
1 Star
50%

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Watch out! Impossible to cancel "free subscription" charges

Experienced the same as other consumers... I"m told by their chat bot that I have a "free subscription" though I'm being charged every month and there is nowhere to cancel the subscription.

1
Date of experience: Jun 10, 2025
Do not print with Canva…I printed my…

Do not print with Canva…I printed my wedding invites on May 22, they use UPS Innovation which transfers the prints to USPS. Canvas website stated I’d have my invites on 6/4. It’s 6/7 and nothing….everyday it keeps getting pushed back and back further. And I have my RSVPs in there as 6/15!!!! Plus not customers service for help!*****I will never print with them again.

1
Date of experience: Jun 07, 2025
The support team were extremely…

The support team were extremely helpful. responded quickly and addressed my issue.

5
Date of experience: Jun 07, 2025
Cnnot find what you are looking for

Canva has to be one of the most rubbish programmes I have ever used. You can find absolutely nothing you are looking for, and after scanning the internet with tutorials, you still get absolutely nothing. Canva you and your team are absolute rubbish. You expect people to pay for this rubbish, no way, I am out of here.

1
Date of experience: Jun 07, 2025
Extremely unintuitive layout and design

Extremely unintuitive layout and design. Can see that as the website has become more popular it is intentionally difficult to execute the most simple of processes such as deleting or uploading an image.

2
Date of experience: Jun 07, 2025
in 2025, age of AI and no option for select all

I cant believe you dont have "select all" and then a download options for all the photos in a folder. who does this? honestly now!

1
Date of experience: Jun 06, 2025
DO NOT trust with your card details

DO NOT trust with your card details, I have been getting charged for 6 months despite not having an account anymore, I still got the invoice to my email but they say they can't find it, but they don't have trouble taking mt money from bank, they just recommend canceling it from the bank side.I dont need an account because the application is horrific to use compared to other editing applications

1
Date of experience: Jun 03, 2025
When I signed up for my Canva Pro…

When I signed up for my Canva Pro trial, I was notified there would be a reminder when the trial was going to end, but instead, I got automatically billed for a month without any notification. Canva should keep its commitments!

1
Date of experience: May 29, 2025
Won't refund double charge

I was charged twice a month for a year due to Canva billing a defunct email address I had cancelled and no longer had access to (and so was also not receiving invoices). They were billing the same bank account as my current account, so clearly this was on file for them as a double charge.When I raised this issue with them, they acknowledged the issue but refused to refund me any more than 3 months' fees. As someone who has used Canva for many years, I am thoroughly disappointed by this response, and see from Reddit that many others also had this problem.

1
Date of experience: Jun 02, 2025
Misleading multiple accounts within an account

I just checked my canva account and couldn't see where I had any subscription (as my credit card was still being billed after cancelling by subscription - or so I thought) and then realized somehow within the account you can have multiple accounts. So I thought I'd cancelled a subscription I started and turns out there's like a sub account that I had signed up to a subscription for, so when I clicked cancel before, I just canceled air or something... just annoying. HATE subscription services... I swear all these companies make them so convoluted so that no one knows how many subscriptions they've got and and where to cancel 🙄

1
Date of experience: Jun 01, 2025

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Business Details

  • Canva is an Australian multinational proprietary software company that provides an online graphic design platform. Launched in 2013, it offers an intuitive drag-and-drop interface with a vast library of templates, stock photos, fonts, and design elements, making it accessible for both beginners and professionals. Users can create a wide range of visual content, including social media graphics, presentations, posters, videos, and marketing materials, with features like AI-powered tools and collaboration capabilities