Review Time
It was great when it started, but then some imbecile went and changed the entire UI/UX and it's horrible now. The app stays over your work, when it saves it shifts and makes you wait and then you constantly are hitting share instead of delete. They absolutely ruined their own software by trying to appease I'm sure so many different requests or just had a horrible design team say "Oh this would be great if we" Ya well, no, it's not great. This app sucks now. We're leaving for a simpler app that does everything Loom does but without the stupid nonsense.
I have been a paying customer of Loom for years - and I will not continue to be. Loom used to be a good app 4-5 years ago. In the past 2 years, Loom has become a very buggy app that is not worth using. What's worse, is their non-existent technical support and complete disregard for paying customers' experiences. I've reported the same technical issues for the past 2 years and they NEVER fix. Avoid Loom like the plague. It's not worth the hassle nor the frustration. There are other options. Use them. Not Loom.
For a time, it caught me in a weird loop when logging in - it would drag me to the webpage saying success, but the actual program installed would not log me in. This is mainly a Windows thing.Most of the time, it's fine and it works.In a few days, we won't be able to download videos without going onto one o the paid services. We already have a limit on the free tier (which is fair, and I often find myself reaching it, so there is already incentive to pay - which I won't).I suppose shareholders decided they weren't "generating enough revenue", meaning I'll be finding another service.
TLDR: You can't rely on it.The loom desktop app has not been working for the past 5 days and the support is clueless. Right after I posted this review, I went to use the chrome extension (worked yesterday) and how funny: it won't launch. So today I can't use loom at all. That's a pretty shi**y service if you ask me.Even when it works, it's inconsistent and buggy: I personally don't want to use the chrome extension because it messes badly with my microphone gain (I have a Yeti nano and I tried every possible setting, the only solution is to go through a third party software such as voicemeter, it's a pain to go through).The windows desktop app does not have the auto mic gain issue and allows for 1080p, but right now it's just not uploading, and of course you won't be warned, so better not record for an hour straight (all in all, I've lost days worth of time because of failed videos upload).In the end, there is always a new bug, random crashes... some days it will make you mad. It is quite frustrating to pay for a service that is not consistent, I will look for alternatives before my next billing cycle.
I spent 3 hours recording a video, outputted a 40 minute recording, and i can't download it.i will make sure to destroy your company and every single one working on this product. I will have all your names and destroy your life. It won't happen in 1 year, maybe not in 2-3 years, but it will happen.Your little company and you will be destroyed.
Loom makes it very easy to record screens and talk through things at the same time! Gone are the days of screen recording and then adding the voice-over. I use loom mostly as a great way to build SOPs and train others. It significantly cuts down on prep time and speeds up the learning curve when I have new employees join the team.
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