Review Time
I used the service for a month which was good however within the same month, I was about to cancel when I was told that I can pause my membership without being billed; I pause but eventually cancelled. A few weeks later, I see a charge on my account and the customer service is non existent. This is how good products go to die. As I speak there’s no confirmation of the cancellation apart from a ridiculous downgrade button on my account. No response, no refund
Loom's customer service is extremely disappointing. The team feels more like a pushy sales department than a support group. They consistently ignore support requests and fail to provide adequate responses to any inquiries and handle support requests more like objections to be passed than acknowledged seriously. This company seems more interested in retaining money than in building positive customer relationships. Based on my experience, I doubt Loom's viability as a long-term SaaS provider. Avoid or better yet, short Loom.
After spending hours editing a video, it says that the there is a 150 edits limit.And I'm nowhere near finishing.Great job Loom, now I have a mangled video I don't know what to do with and spent a whole day recording it, and many more hours editing.
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