Review Time
If I could give 0 stars, I would. I run a responsible, reputable 501(c)(3) rescue out of South and Central Texas. Dogs are dying daily on the streets and in overcapacity animal control facilities. The Petfinder “quality” team decided to disable our account because “ When you became a Petfinder member, you agreed to our Terms of Service and Code of Conduct, which state that your organization may be removed from Petfinder at Petfinder’s sole discretion without advance notice. We have determined your organization is no longer eligible for Petfinder membership.” That means they don’t have a reason for disabling our account other than someone on the “quality” team felt like disabling it. I have attempted to escalate this matter up to a supervisor within the quality team and have not received any response back. Our rescue is currently experiencing what we believe to be unjust treatment by a member of the Petfinder quality team. The lack of transparency—both in terms of the decision-maker's identity and the reasoning behind their actions—is deeply concerning and makes it impossible for us to address or resolve the issue effectively. Our rescue depends on Petfinder to be able to adopt out our dogs so that we can continue saving more dogs from overcapacity animal control facilities that euthanize on a regular basis in South and Central Texas. By locking our account and banning us from utilizing Petfinder to post our dogs for adoption, that leaves us in a position where we are forced to close intake and not take in any more dogs into the rescue. Ultimately, that means the recent actions taken by the quality team are having immediate and life-threatening consequences resulting in outcomes that jeopardize the lives of dogs in animal control facilities at risk of euthanasia that my rescue otherwise had the capability, capacity, and resources to save. I am extremely disappointed and deeply disheartened by how this situation has unfolded. The current lack of communication and accountability from Petfinder is not only unacceptable on a professional level, but it directly conflicts with the collaborative spirit needed to support animal welfare. This situation deserves open, fair communication so that my rescue can get back to doing what matters most — saving dogs' lives. We’re doing everything we can to advocate for the dogs in our care and for the dogs waiting to be rescued from animal control facilities that will lose their lives due to this decision made by the “quality” team, but without clear communication or a path forward, we’re stuck—and dogs' lives are at risk. I have respectfully requested that someone in a leadership position within the Petfinder organization reach out to me directly so we can work toward a resolution in a constructive and professional manner, but all of my attempts to get a mere response from the 5+ emails I’ve sent regarding this matter have been ignored.
they come off as a data gathering, selling site, i reached out to them and Hobo's Home, Inc. on the 18th of last month via the site and hobo's personal email. I did not fill out the application as it wants so much data- data that can be sold. I have even reached out to hobo via facebook... just dont trust these organizations.- they want data not homing of pets.
This is the worst site ever. I specifically filter to a puppy within 100 miles and when I find the one I want, it turns out to be in CO and double the price listed due to transportation. Why did the dog even show up in my search? False information, misleading information and then they don't respond. I'll go to the local pound, thanks,
I've been trying to adopt a cat on Petfinders many times now, and never get a response...like a yah or nah. That's the least they could do. I mean some of these adoption forms are like buying a house in length of time it takes to fill them out. I don't think it's respectful not giving some basic feedback. So I've come to believe that it is a scam!
I think Petfinder is a scam! I tried to contact the shelter where the cat I was interested in was but no answer after numerous tries! I then tried to have Petfinder let me know if the cat was still available two times! The first time they wanted me to pay $1 and the second time they wanted $5 for them to inquire if the cat was still available, which I didn't pay either one of the charges. Needless to say, I am going to try to find a legitimate shelter to adopt from!
I sent an inquiry and an application about a sweet little canine that I feel would've been a perfect fit, considering that I have a 3 bedroom house with a fenced back yard, with no children or other pets. Imagine my heartbreak when after waiting with no response, just by looking at her picture I learned she was adopted out the next day. I was at work and cried.
I have been trying to adopt through Petfinder for 2 YEARS! Every dog I've ever applied for was "already" adopted and unavailable. One rescue was even messaging with me for a week, and then nothing. Then, another rescue texted me about a dog I applied for. They sent me a picture of a dog I never applied for. I asked about the dog I wanted and guess what?! Already adopted! TWO YEARS OF THIS. Unacceptable and giving true rescues a bad name. Petfinder needs to vet these places. Shame on you for being part of the problem instead of the solution.
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