Review Time
I'm continued to be blown away by Amazon's support. More recently I rented a video from Amazon Prime Video and for some reason, this particular video rental ended in 24 hours opposed to the 48 hours I was familiar with. When returning to finish the movie from the previous day, I noticed I was being asked to pay again and the reason being the 24 hours (again, I thought I had 48) had ended. I reached out to Prime Video and they not only refunded me for the 2nd purchase, but the first as well. Not saying that this will be your experience of course, I share because, I appreciate their effort to be understanding where their policies may not necessarily hold them accountable. It was very much "my fault," but the agent met me half way in my understanding and took full ownership of the issue.
There are probably about 2 good TV shows on primevideo.com. Of those two, one had English subtitles for the non-English dialogue that were about 30 seconds out of sync. After contacting Amazon support, their tech support from India had confirmed which show I was referring to. This took about 10 minutes. A quick Google search found that this has been a common issue for a couple of years now, with no fix from Amazon. Conclusion: Amazon cuts corners with their business and doesn't care about quality or value.
Such a limited choice... and most of what they offer is not up-to-date. Much of it has already been screened on regular TV! Seems that they are charging money for old rope, because they haven't procured licences for Denmark's residents to watch up-to-date popular series! What an insult to their Denmark-resident customers!NB: I don't understand how Trustpilot has Prime Video's rating (as of writing this) at 5.4 stars, when there are literally only 2 ratings (this one included), both of which have allocated only 1 star!
Claim your business profile now and gain access to all features and respond to customer reviews.
