Review Time
As a small public library we have unique bill processing needs. Phil, a customer support engineer, was extremely helpful in assessing our needs, determining how to meet those needs, and quickly and efficiently assisting us so that we had no delay in the continued protection of our website. We are very grateful to Phil, and very happy with the Wordfence product.
Have had WordFence Premium for a few years now and have been very satisfied with its performance. Recently it warned me that I had unknown WordPress files on my site (with a list of the files, all 751 of them). Contacted WordFence to see if they could provide any additional information. Learned that the files were probably do to something being done by the hosting company. Contacted the hosting company by email, no response after 24+ hours so entered a chat session. Hosting company support person said they weren't their files and could be deleted. I deleted the files and they just continued to come back. Contacted the hosting company support again asking to have someone contact me with an explanation and assistance in removing the files and after a week, no response. Per WordFence, they have seen this on 3 WordPress sites hosted by this company and they don't respond or address the problem. Time to switch to a new hosting company. In the meantime, 5 Stars and 2 Thumbs Up to WordFence and Phil who assisted me.
Wordfence has never let me down and has proven to be the best Wordpress security plugin through its amazing customer service. The premium version of the plugin has kept my site protected from many attacks in real-time. 10/10 would recommend to anyone looking for a stable, secure Wordpress security plugin.
Not sure how I feel about Wordfence only allowing a very important Elementor Pro security patch to work for free users after 30 days. By that point the infection could be potentially widespread. What's up with this 30 day rubbish? Why not protect people instantly? Because of greed, that's why.
Claim your business profile now and gain access to all features and respond to customer reviews.
