Review Time
I had a problem when traffic increased by over 1000% in 24-48 hours on my client’s website - brute force attacks from 2 regions. I upgraded to Wordfence Premium which allowed me to address some of the issues.The turning point was when I reached out to Wordfence technical support, The response I received was very prompt, absolutely first class. Adam the Customer Support Engineer knew precisely what actions I needed to take to fine tune the settings and gave me accurate, clear and easy to follow steps to address the issue.A huge thank you for the totally professional support I received
I've always used Wordfence and they really do offer a great service. Before I used the free version of the plugin, but a couple of months ago I opted for the paid version.Today I had a problem, very important and my problem was resolved in 10 minutes. I wrote in the Wordpress Wordfence forum and they responded instantly to give a solution. I was finally able to fix the problem by following his prompts. I appreciate the predisposition and concern that Wordfence has with respect to its clients. Without a doubt, both the engineers and the entire Wordfence team work wonderfully, and communication between them is immediate.A highly recommended and necesary plugin, with a magnificent technical service.Thanks for your work and for your help, especially to Adam G.Ana S.
Needed some tech support on Wordfence tonight and submitted a new online request. Absolutely amazed to get a response and resolution within just THREE minutes. Fantastic support from Tim Cantrell, top man!!!Thank you again for a world-beating response!!
I needed help with installing the plugin and having it activated. The member of the team that helped me was amazing. Extremely caring, professional, and knowledgeable. The experience was amazing and I would definitely recommend this company.
Defiant has clearly got the secret of what it takes to be the best on the market: outstanding quality of the product; super dedicated, highly trained and customer-oriented support; active research and development to be always on the front foot. Wordfence ticks all the boxes - you can't ask for more. Customer support by the Lead Engineer is absolutely stellar. I give them 10 out of 5 ! :-)
This company //service allows you to block countries and individual IP addresses. And its EASY to do. I got them after being hacked by evil people from other countries. No problems with them whatsoever. I am thankful for them.
A website of one of our clients had been terminated by local police. A premium Wordfence license was still active on the website, which we renewed a month ago. I got a very quick and friendly reply from their support, who gave me a full refund of the paid fee. Fast, friendly and the perfect solution, so really great experience!
The best customer support that I've ever had. I bought premium WordFence and anytime I need it, they respond within a very short window of time and help. They explained to me which settings to configure the plugin and have been there with me for several years now. Since having WordFence, I feel my site is secure completely. It even gives me reports where I can see the results of scans and know exactly if my site is secure, daily. Excellent product. Their team cares about your site, truly.
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