Review Time
When our website was experiencing difficulties, Phil was prompt and courteous throughout the exchange. His questions and directions were very clear and helped us resolve the situation quickly. Having prompt and professional support is not the only reason to invest in Wordfence Premium. Their real-time blocking of threats is our number one reason!
Launched my website February 2024 and along the way upgraded to Wordfence Premium which seems to be a great product. I recently had issues with the scan not working successfully, and wasn’t sure what to do regarding, so I contacted my Web Developer and also contacted Wordfence Tech Suppprt. Phil from Wordfence Tech Support was able to help funnel the solution after a few days of back and forth emails on different time zones (Australia to US). Phil’s solutions were very descriptive and easy to follow as well as helped me to learn a few additional things about Wordfence.Scans are back working fine again.Thanks heaps!
We've been a customer for over half a decade now, and throughout all this time, the experience has been nothing short of exceptional. The service has always been reliable, smooth, and exactly what we needed – no unpleasant surprises, just consistently great results.What really stands out is the customer support. On the rare occasions we've needed assistance, the team has always responded quickly, kindly, and with genuine care. Most recently, we had a situation that could have been frustrating, but it was handled with such professionalism and generosity that it left us speechless – in the best way.It's rare to find a company that manages to maintain such a high standard over so many years. We're truly grateful and will continue to recommend them without hesitation.
I was so sure that I was hacked. I wrote a ticket (WordFence Care) which was promptly acted upon. Margaret, the customer support engineer handling the issue, researched the problem, which was a technical issue, and then explained the problem. I was able to resolve the problem quickly. Thanks to all those at WordFence who painstakingly and patiently help people like me who, at times, inadvertently give a false alarm.Ray
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