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A complete horror show. My fifteen year old web site is gone because of Wordfence. It locked me out of my own web site. It is so complicated to unlock they made long video telling you how to unlock it and it still doesn't work. Wordfence refuses to help because I have the free version. But they gave me some steps to follow. They suggested I ask my provider to help. My host tried to follow the steps and it does not work. Wordfence refuses to help any further. I've had Wordfence for a few years now, and this is not the only problem with it, stay far far away from this company. They have no compassion for you what so ever.
I launched my website in 2007 and it never occurred to me that I would need so much security for a site dedicated to baseball history. There's no reason for anyone to hack it because there's no personal data contained within--we post articles and have two databases full of statistics--but hackers still wreak havoc. Thanks to Wordfence I breathe easier and know I and my site are in good hands. I recently had someone hack into my site through a contributor's account and post several ridiculous articles that had nothing to do with baseball. A scan also showed my site had been infected with malware, but Janet at Wordfence found and deleted it. As long as I have Wordfence monitoring my website I know it's protected or will be cleaned quickly and efficiently if someone sneaks through.
What I get from the Wordfence plugin is peace of mind - worth a great deal and yet the software isn't prohibitively expensive. I've only infrequently needed help but in those cases I've waited only a couple of hours for assistance, and have always been happy with the support.
I use Wordfence for all my client websites, and I couldn’t be happier with their service. The security features are top-notch, offering peace of mind with comprehensive protection. What really sets Wordfence apart, though, is their outstanding support team—they consistently go above and beyond to help with any issues. Whether it’s addressing a specific concern or offering guidance, they’re always responsive and knowledgeable. I highly recommend Wordfence for anyone looking for reliable website security and exceptional customer service!
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