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Wordpress is the most popular blogging platform in the world, yay! But what they don't tell you is that when you stand up a Wordpress site on today's web, you will immediately be pummeled by hackers from all over the planet trying every known exploit to own you. The hackers may not make visible changes to your site. Instead they often inject malware into your templates so that anyone who visits your site gets attacked, also usually in some non-obvious way, so that no one knows how or when it happened.The only hope you have is to install Wordfence and protect your site. I've run it for years on my business and personal blogs and have been 100% satisfied with their service. And a final note, their customer service is the best I've encountered in ANY industry. Several months ago I made the decision to migrate my sites away from Wordpress and build my own static site to show off my development skills. I turned off my Wordfence renewals in advance, but one renewal went through today. I responded saying I'd turned it off and could they please refund. It was literally 3 minutes (not even kidding) before I got a response from Tiffany, saying she'd processed the refund. 3 minutes. Have you ever gotten satisfaction from a customer support interaction that fast? I know I haven't.
I've been using Wordfence for 10 years on all my sites. It's the first plugin I install, and I'm so grateful that there's a free version that's accessible to everyone regardless of their budget. I do miss the old premium/cleanup pricing models, because the paid thresholds are out of reach for some. But when I've needed it, the support is so quick and always thorough. Tiffany helped me with an issue with a license key yesterday and it was resolved literally 10 minutes after I submitted my ticket. Can't beat that! Thankfully, it's been several years since I had to use them for a site cleanup, but I trust them to clean up the server better than most webhosts themselves. And I appreciate their dedication to improving overall security for all of us. Great company.
Phil at Wordfence was very knowledgeable and very patient. He persisted to find possible solutions for my elusive issue ...until it was resolved. Many companies rush to close your support requests before they fully resolve your issues. And some others make it difficult to even request support. Wordfence is among the best.The Wordfence plugin is very solid and highly reliable! After trying another security plugin, I installed free Wordfence in 2015 and the paid version in 2019. I have never considered changing.
A great product with great support. Our client's sites are safe and secure thanks to Wordfence. As a longtime user of WF on multiple client sites, both free and premium, we've never once had a problem. It's our go-to plugin for Wordpress security. We recently contacted WF support for the first time. We needed to split our account into two separate accounts. We found WF support, friendly, professional, knowledgeable, and most importantly, fast. Thanks Wordfence!
The service is great. Our website was hacked a few years ago and Wordfence worked with us to remove all the offending bits of code and helped us lockdown the remaining points of entry. The product is intuitive and well integrated into the platform. But the best feature of all is their exceptional customer support, whenever you need help they are at the ready.
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