wordfence

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Helped block a bunch of wordpress spam…

Helped block a bunch of wordpress spam forms from being filled out and clogging up my email box...able to block whole countries which are irrelevant to our business and saved us a bunch of time blocking single ip addresses. thanks!

5
Date of experience: Jan 06, 2025
Prompt courteous response fro support

Prompt courteous response to e-mail request for help with billing issue. Support identified the billing issue, which I actually caused, and immediately made corrections. I am very happy with the team.

5
Date of experience: Jan 03, 2025
Great service even for the free version

I've been using the free version of Wordfence for WP which is far more than enough for my simple WP site.Due to a mistake on my side I made a reqquest to the support service on Jan 2nd and it didn't took more than 2 hours to get an accurate and very polite answer which helped me to sort out my issue.What a great service for a great product.

5
Date of experience: Jan 02, 2025
They helped me for years

They helped me for years, and when it was time for me to wrap up my business they were absolutely amazing when I forgot to cancel my subscription soon enough!Thanks!

5
Date of experience: Dec 18, 2024
Thank god I chose Wordfence!

Thank god I chose Wordfence!Contest: I am building a website for our company hosted in BlueHost. I am still not 100% expert I have to say so I made mistakes at the beginning, the first one was not clearing the whole directory and databases already existing.Turns out there was a malware on the directory, and months later after building the website it broke everything, I even had no access to it.I got in touch with Bluehost and they offered me to buy a package with their partner, which I won't name. At first I agreed.. They told me they would call, day passed and nothing. I tried to contact them directly, multiple times.. nothing. I came to check on TrustPilot and the reviews were horrible, terrible support center, super slow and they weren't solving problems.So.. I searched for other solutions and I found Wordfence. The online feedbacks were super positive so I got in touch with the sales department asking how to proceed. They answered IMMEDIATELY. In a couple of hours we exchanged something like 10 emails where they explained me what to do and how to proceed.I purchased the service, I gave them access (They were supporting me and guiding me through it, with quick answers by email) and in literally 24 hours our website was free of malware, up and running again.Not only that, they sent me a 47-page report telling me what happened, and the immediate task to perform to make sure our website is now completely safe.When I had some troubles performing some tasks, Wordfence team did it for me.The service offered from BlueHost took more than a week of multiple contacts to solve nothing, while Wordfence solved my problems wuthin 3 days from my first email (With weekend in between).Wordfence just found a client for life.Thank you so much for the amazing service provided.

5
Date of experience: Dec 22, 2024
Customer care

I had the opportunity to interact with customer service. The person I asked for information was very quick to reply, professional and polite. I would absolutely recommend.

5
Date of experience: Dec 09, 2024
Fantastic Wordpress tool to secure your…

Fantastic Wordpress tool to secure your site with great and helpful support.

5
Date of experience: Dec 05, 2024
My Go To WP Security Plugin Wordfence always

Have used Wordfence for many years now. Since WordPress 3.xxx 12 or so years if i remember!!Moved to Wordfence plugin as soon as appeared on and in the Wordpress.Org repository!!The Wordfence free plugin once activated checks your Wordpress Website "out the box" and amazingly it is free.Any WordPress Website Setup, WordFence is always my first plugin to install and activate as works outstandingly well.The Pro / Prem Version is also a good option so upgrade today before the price hits another high

5
Date of experience: Dec 03, 2024
Always a prompt support and answer to…

Always a prompt support and answer to all problems! Mr. Marc was extremely helpful and understanding in giving assistance to regulate thingsThe company is very reliable and effective!Helga

5
Date of experience: Dec 02, 2024
Support Response

I emailed support with an error that I had created and support fixed it promptly.

5
Date of experience: Nov 20, 2024