Review Time
Worst company to buy from. I bought graphic card for 3056€ they chaged me and half hour later canceled my order. I ve been waiting 2 months to buy it and now its gone. They made up stories about how the information in my account was incorrect and how my payment was declined. How was my information incorrect when i ordered so many items from amazon with same address and name and my payment was processed because i was charged 3056€! Terrible company!
Customer Service is useless. Incompetent. I am a buyer but I'm also an independent author who have two books with KDP. I never log out of my amazon account on my laptop because I work in it every single day. So when I changed my phone number I wanted to go into settings, change it and carry on with my day. One particular day I noticed that I was logged out of my account and couldnt log back in because the OTC Verification goes to the old phone number. I called Amazon 7 different times and every last person was someone out of the country who (1) didnt understand nothing I was telling them and (2) told me they (customer service) didnt have the power to forward me to tech support and couldnt help me with my Kindle account. Instead, they sent me an email instructing me on how to log in. A billion dollar company and this is the best you can offer for customer service. HOW are you a billion dollar company with such lousy customer service?! I dug through my email and found a kindle publishing support email and explained my problem. I get a response stating that they dont accept incoming emails and sent links with Q&A how what you need to do if you are unhappy with your order. They have sent this same email to me over and over again. Something SO simple as having tech support override the OTC verification so I can get in. I am SICK of this company. They dont care about their customers but they love your money. I'm going to find a way to remove my books from Kindle Publishing and take my work elsewhere.
The way they try to hide a long term Prime contract in the purchase of a product is close to criminal behaviour. These practises should be banned and made illegal. I warn all consumers to be very, very careful when you plan to order something from this website!
Half of the packages that should be delivered to Greece never arrive to the customer. Amazon customer service lies openly to its customers and they do not help. They promise they have contacted with the courier company, they don't. I ask for proof, they do not provide any. They tell me to contact their partners to see what is happening with the package. It's not my job, not my role. The packages return to amazon without a delivery attempt. Rude, arrogant, non existent customer service.
I opened a account in Amazon for AUDIBLE (in addition to another account I used for ordering).I registered a Gift card (for audible) and unfortunately lost my logging info.My account was blocked after trying several times to connect.Amazon denied to treat the case because there was no credit card on it and no order (of course.... it was a new account... there really are a bunch of buffoons).So I lost my gift card.Several calls to Amazon support was useless.Conclusion : I deleted my other Amazon accounts (and AUDIBLE at the same time).I'll no more order in Amazon (neither Audible).
Very unhelpful,, customer service is useless,, can't get any answers,,, Locked out of my account with nearly £100 of vouchers to spend I received at Xmas,,,, can't access account,, phoned them up ,, more rubbish no answers and no care ,,, stay well clear of amazon,,, they are thieves
I find Amazon a convenient and reliable shopping experience, using them frequently and receiving all my goods. I have removed 1 star because I want to urge Amazon to ban La Poste in France as a delivery courier. 90% of all packages don't get delivered and we have to collect them from the depot. La Poste do not even ring the bell in an attempt to deliver. So often now I consider using Amazon in France because of this inconvenience. I would add that all other Amazon couriers are excellent, so why do you suffer the horrific La Poste, that are damaging your reputation?
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